Question 1

How Can I Request Shipping?

Accepted Answer

You have two options:

(1) Once the auction ends, you will receive an unpaid invoice the following morning. Just reply to the email containing your invoice by 1 pm on Saturday (the following the close of the auction), specify that you have questions about SHIPPING & please confirm your shipping address.

(2)Confirm your address on file is correct under "Account Information". Then when confirming your registration prior to bidding, you can also let us know in the "Notes to the Auctioneer" that you would like your items to be shipped. This will have to be done for each auction; it does not save in your profile.

Please note that shipping will incur an additional charge dependent on the specific item's dimensions/weight & your shipping address. Please review the shipping cost prior to requesting shipping.

FOR PAYMENT: Your card on file will be charged once the item(s) are shipped

Question 2

How do I pay for my shipping?

Accepted Answer

Your card on file will be charged once the item(s) are shipped. All shipping costs under $50 will automatically be shipped in the most economical way possible. Shipping costs above $ 50 will be confirmed prior to shipping.

Question 3

How can I request for my items to be delivered?

Accepted Answer

Once the auction ends, you will receive an unpaid invoice the following morning. Just reply to the email containing your invoice by 2 pm on Thursday (the following day after the close of the auction), specify that you are requesting DELIVERY & please confirm your delivery address. We will provide a quote for delivery based on your location & schedule a time​.

Delivery is available within 60 miles of Kemah, TX (with delivery fee)

FOR PAYMENT: Your card on file can be charged prior to delivery or you can pay cash upon delivery

Question 4

How do I pay for delivery?

Accepted Answer

Your card on file can be charged prior to delivery or you can pay cash upon delivery.

Question 5

What CAN and CANNOT be shipped?

Accepted Answer

Shipping is available on SMALL items (shipping fees apply). We mark these items as "SHIPPING" available.

Ammo CAN be shipped. We are just not able to mark these items as "SHIPPING" available on our bidding platform.

Firearms CAN be shipped to another FFL dealer, but all shipping coordination is done by the FFL dealer holding the firearm. Please refer to the description to see which of our TWO FFL Dealer locations to contact.

NO SHIPPING on Large items or furniture. You can request delivery if within 60 miles of Kemah, TX (with delivery fee)

Question 6

How long does shipping take? When can I expect my package?

Accepted Answer

All shipping is via USPS/UPS Ground unless requested otherwise
Shipping time via USPS/UPS is 2-8 days.
 
If after 8 days you still have not received your item, please forward the email that has your invoice attached to llauctions.shipping@gmail.com to request a status update. Please wait 8 days from the Tuesday following the close of the Auction since that is when the package leaves our warehouse.

Question 7

Can I send you a pre-paid shipping label?

Accepted Answer

Yes, that's fine if you can ensure you are covering the actual cost to ship the item. We only ship and accept pre-paid labels with ups. We do not drop off at FedEx.

Please note you will still be charged a 10% handling fee for the card on file. The percentage is based on the cost of shipping.

Question 8

What is the status of my shipped item(s)?

Accepted Answer

If after 8 days you still have not received your item, please forward the email that has your invoice attached to llauctions.shipping@gmail.com to request a status update. Please wait 8 days from the Tuesday following the close of the Auction since that is when the package leaves our warehouse.

Question 9

How is shipping calculated?

Accepted Answer

---Flat rate prices are only if your item fits those specific dimensions, otherwise cost is based on size, shape & shipping location

FLAT RATE SHIPPING COST:
Items MUST fit in these exact dimensions to qualify for FLAT RATE Shipping

-6x10 bubble mailer & is less than 1 lb
---COST: $15 flat (Insurance depending)

VARIABLE RATE SHIPPING COST CALCULATION:
—UPS will package your items for you
—COST: Cost of box + wrapping/packaging material & is based on size, weight & shipping distance + 10% handling fee +/- fuel surcharge for rural addresses
—Handling fee is a percentage of the shipping cost, not the item’s cost.
****PLEASE NOTE: We are unable to give you an estimated cost of shipping if your item does not fit in a flat rate box detailed above
****Please utilize the UPS shipping calculator to get an estimate
​****We are not able to provide refunds if shipping cost more than you anticipated

***All shipping costs under $50 will automatically be shipped the most economical way possible. Shipping costs above $ 50 will be confirmed prior to shipping.

***All other shipping is done via UPS Ground.
***Shipping charges will be determined case by case, covering shipping, handling, and packaging.

Question 10

Can I get a quote on how much shipping will cost?

Accepted Answer

SHIPPING CALCULATOR:
Please visit:https://www.theupsstore.com/tools/estimate-shipping-cost
 
Use the following information for the SHIPPING CALCULATOR
SHIP FROM City: Bacliff​
SHIP FROM Zip Code: 77518​
Select "Your Packaging"
 
**Please note we CANNOT give refunds for items that cost more than expected AND the quote does NOT include the cost of supplies or the handling fee.

Question 11

How much insurance is automatically applied to the item shipped?

Accepted Answer

For bubble mailers: Insurance is included for a value of up to $50
For Flat Rate Boxes & UPS packages: Insurance is included for a value of up to $100
**You will need to request for additional insurance to be added and charged to your card on file beyond these amounts

Question 12

How do I add insurance beyond the minimum added to my package?

Accepted Answer

Indicate so in the email that has your Invoice attached when you request shipping.
COST: $2.50 per $100 increments
Fee will be added to the shipping cost accordingly

Question 13

My item was damaged during shipping, what can be done?

Accepted Answer

For bubble mailers: Insurance is included for a value of up to $50
For Flat Rate Boxes & UPS packages: Insurance is included for a value of up to $100
It is the responsibility of the buyer to file damage claims

PLEASE NOTE: You must save the original packaging and EVERYTHING in the package in order to submit a claim

IF APPLICABLE: Do not throw out damaged items, even after you photograph them.

HOW TO FILE A SHIPPING INSURANCE CLAIM:
***You have 60 days from the shipping date to file a claim. Please refer to the following guide we have created to assist you in filing a claim for any damages that may have occurred during shipping or if your package was never received.
-The guide we created to assist you in the process: https://docs.google.com/document/d/1sVuxb6CI9LcDfQKFhlrAr6_fGIZrwhiVKgEqb8FhZSM/edit?usp=sharing

Question 14

Do we ship to ______ city/state?

Accepted Answer

Yes, we ship all over the US, Canada or Mexico. Shipping varies by case depending on size, shape, weight, and location. Please use the shipping calculator to get an estimate of what the shipping cost would be. This quote will NOT include the cost of shipping supplies or the handling fee.

Frequently Asked Questions

Bidding

Payment

Item Related

Pick Up /
Preview

Shipping /
Delivery

Selling