Question 1

What does LL Auctions do?

Accepted Answer

We are an online auction or you can also think of us as an online thrift store where you can purchase items from the comfort of your own home + the option to have your item shipped or delivered to you. We have the excitement of finding great items for incredible prices with the added excitement of potential bidding wars (whether you are in the bidding war or just observing)!
 
People consign with us for varying percentage rates depending on the type of item(s) & everything goes online for about seven days. Each auction is a multi-estate auction and it is always a surprise at what items our consignors sell through us!
 
We have an auction that goes live every Wednesday and starts to close the following Wednesday at 7 p.m. Thus every Wednesday there is an auction closing and an auction going live.
 
Our auctions have a live close function so there is no need to refresh your screen; the system will automatically refresh for you. Each bid added will add additional time to the closing time, so there are NO robots that can snake you out at the last second, which makes the bidding process very easy to navigate.
 
Once you win an item, you will have the following Friday and Saturday to pick up the items from our warehouse that is just south of Kemah, TX or you can request for us to ship or deliver your item (fees apply).

Question 2

How do I know when your next auction will be?

Accepted Answer

If you subscribe AND confirm your account, We will email you all auctions that we conduct. 
 
HOW TO SUBSCRIBE:
Option 1: Scroll down to the bottom of this page--> add your email in the box below "Join our mailing list. Never miss an update"--> click "SUBSCRIBE NOW"
 
Option 2: Visit www.texasauctions.biz--> click "Email List" on the top bar --> enter your email & click "SUBSCRIBE"
 
EVERY WEDNESDAY: Each week, on Wednesday, we have at least one auction that starts to ends at 7 p.m. and another auction that goes live. 
 
CONFIRM YOUR ACCOUNT: We recommend adding info@texasauctions.biz to your address book or list of accepted sites to prevent blocking or filtering. You can also press the "CONFIRM YOUR EMAIL" button on the emails we send out to ensure they do not go to spam.

Question 3

What are your hours of operation?

Accepted Answer

Monday - Thursday: By Appointment Only
Friday: 10AM to 5PM
Saturday: 9AM to 1PM
Sunday: Closed
 
Both Dropping off items or scheduling us to pick up your items for consignment require an appointment. We typically have a wait period of around 2 weeks for new drop offs. Pick ups are currently around 2-3 weeks booked out.
 
Friday and Saturday are when our winning bidders pick up their items or anyone is welcomed to come preview the next Auction that is live.

Question 4

How do I request for my tax-exempt status to be applied to my account?

Accepted Answer

Please send us an email at info@texasauctions.biz with the following information:
(1) The full name associated with your account
 
(2) Attach a copy of your completed "Texas Sales and Use Tax Resale Certificate Form"
LINK HERE: https://tinyurl.com/588jh7tt
 
(3) Attach a copy of the "Texas Sales and use Tax PERMIT"

Question 5

How do I ADD A NEW payment method?

Accepted Answer

STEPS: Visit www.texasauctions.biz--> Login--> Click on your name on the Top Bar --> Click "Payment Methods" ---> Scroll to the bottom drop-down menu for "Add a Payment"
 
If you need further assistance, please call Hi-Bid directly at 844-775-4774
 
MISC:
---You can delete all the not relevant payment methods by clicking the drop-down for each payment method listed and clicking "Delete Payment Method"
---When you confirm your registration for each auction, you will be given the option to select from your different payment options OR you can delete all of the ones other than one so you don't forget to select the correct one each time you confirm your registration.

Question 6

How to UPDATE a payment method?

Accepted Answer

You will have to add the payment as if it were a new payment method. There is no way to edit an entered payment method.
 
STEPS: Visit www.texasauctions.biz--> Login--> Click on your name on the Top Bar --> Click "Payment Methods" ---> Scroll to the bottom drop-down menu for "Add a Payment" + Delete the outdated payment method
 
If you need further assistance, please call Hi-Bid directly at 844-775-4774

Question 7

How do I DELETE an outdated card from my profile?

Accepted Answer

STEPS: visit www.texasauctions.biz-->Login--> Click on your name on the Top Bar --> Click "Payment Methods" ---> Click the drop-down for the payment method you would like to delete--> Clicking "Delete Payment Method"
 
If you need further assistance, please call Hi-Bid directly at 844-775-4774
 
MISC:
---You can delete all the not relevant payment methods by clicking the drop-down for each payment method listed and clicking "Delete Payment Method"
---When you confirm your registration for each auction, you will be given the option to select from your different payment options OR you can delete all of the ones other than one so you don't forget to select the correct one each time you confirm your registration.

Question 8

How do I change/update my address on file?

Accepted Answer

STEPS: Visit www.texasauctions.biz--> Login--> Click on your name on the Top Bar --> Click "Account Info" ---> Update the information + be sure to press save
 
If you need further assistance, please call Hi-Bid directly at 844-775-4774

Question 9

How can I make sure I receive auction emails?

Accepted Answer

To prevent important updates from going to your spam folder, please add these addresses to your safe sender list:

*llauctions.shipping@gmail.com
 – For Shipping updates, paid and unpaid invoices

*info@texasauctions.biz
 – Our Main contact for general questions and announcements

*llauctionsllc@gmail.com
 – For Reminders for items not picked up or declined payments

This ensures you’ll always receive the right information at the right time.

Question 10

How can I make sure I receive auction text messages and updates?

Accepted Answer

Save our phone numbers to your contacts so you don’t miss important updates:

713-248-6186 – Main line to reach James

713-985-0191 – Reminders and updates for auction deadlines and notices

To prevent texts from going to spam, mark these numbers as safe:

On Android: Open a message → Tap and hold → Add to Contacts → Save. Check the Spam & Blocked folder and remove our numbers if listed.

On iPhone: Open a message → Tap the number at the top → Info → Create New Contact or Add to Existing → Save. If blocked, go to Settings > Messages > Blocked Contacts and remove the number.

Saving these numbers ensures you’ll always receive payment updates, reminders, and auction notices.

Question 11

I wish to be removed from your email list.

Accepted Answer

No problem at all. Please follow these steps to unsubscribe to ensure that our emailing system moves you permanently to our "do not email" list.

STEPS: Open the last email you received from us--> Scroll down to the bottom of the email--> Click unsubscribe

If we simply delete you and your email happens to get added again to our emailing system (through various routes), our system will proceed to email you again unless it already sees that you are marked as "unsubscribed". Thank you!

If you have already done these steps, we apologize but would need you to unsubscribe once more. We recently changed emailing platforms and were told that our emails would remain marked as "unsubscribed", but that could have been false information provided to us.
 
Thank you!

Frequently Asked Questions

Bidding

Payment

Item Related

Pick Up /
Preview

Shipping /
Delivery

Selling