Question 1

What is your pick up policy for items I have won?

Accepted Answer

What is your pickup policy?

NOTIFICATION: You will receive an invoice with the items you have won. If your email on file is not corrected, you will not receive an invoice and instead can check texasauction.biz to see if you won your items (+ will need to update your email on file). Please see the relevant sections in our FAQ for more information on either of the latter.

LOCATION, DATE & TIMES: Items must be picked up from our warehouse (4311 Hwy 146 Bacliff, TX 77518) OR have shipping/delivery arranged by Friday (10am-5pm) and Saturday (9am-1pm) following the close of the auction.

TERMS & CONDITIONS: Any item(s) still remaining after Saturday after the close of the auction will be considered abandoned (unless shipping/delivery arrangements have been made). We do not have the space to store items since there are other auctions being processed at all times. Abandoned items will be resold/donated. Since these are the terms agreed upon before bidding, no refund will be issued for abandoned items.

ALTERNATIVE PERSON: You are permitted to send another person in your place to pick up items. You will need to forward a copy of the Paid Invoice for that person to present when they come to pick up your items.

LOADING ASSISTANCE: We are unable to assist with loading large items into your vehicle. The liability of damaging/injuring the items you won, our staff, you and/or your vehicle is beyond what our insurance covers & a liability we are not able to put you or our staff at risk for. Thanks for your understanding.

FIREARMS: Firearms will NOT be picked up at our warehouse, but will be required to be picked up by appointment only at the FFL Dealer's location that is listed in the item's description after paying the FFL fee & completing the required steps. Preview of firearms will also NOT be onsite at our warehouse.

Question 2

Why do you not provide assistance in loading items into my vehicle?

Accepted Answer

Our insurance only covers us to the door. The liability of damaging/injuring the items you won, our staff, you and/or your vehicle is beyond what we are covered for & a liability we are not able to put you or our staff at risk for.

Question 3

Can someone else pick up my items?

Accepted Answer

You are permitted to send another person in your place to pick up items. You will need to forward a copy of the Paid Invoice for that person to present when they come to pick up your items.

Question 4

Can I pick up early? (Thursdays)

Accepted Answer

The earliest pick-up time we have available is Friday at 10 am, but you are welcome to send someone else to pick up the items for you or you can request for your to be shipped/delivered (fees apply).

Question 5

Is a preview time available? Can I preview an item before I bid?

Accepted Answer

As people are picking up their winning items from the auction that just closed, we have the next auction set up and available to be previewed. Our New Auction always goes live every Wednesday & you can view those items in person the Friday and Saturday after the opening of that Auction. We even provide notepads for you to jot down the lot #s that spark your interest!
 
FIREARMS: The only thing that is not on site for previews are firearms. You would need to make an appointment with the FFL Dealer listed in the item's description to preview firearms.
 
LARGE ITEMS: For larger items such as Vehicles, RVs, Boats, etc. We try to have them on site only during our preview days on Friday and Saturday. They are not available to be previewed during the week.
 
DATES/TIMES: Preview is during the same time as our Pick-up Hours: Friday 10 AM- 5 PM & Saturday 9 AM-1 PM
 
Come see for yourself!

Question 6

Can I preview the firearm?

Accepted Answer

-The firearm can be previewed by appointment at the FFL dealer's location, not at the LL Auction's warehouse. We do not keep any firearms on-premise.

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