Frequently Asked Questions
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Email us at firstname.lastname@example.org if you have any other questions
What does LL Auctions do?
We are an online auction or you can also think of us as an online thrift store where you can purchase items from the comfort of your own home + the option to have your item shipped or delivered to you. We have the excitement of finding great items for incredible prices with the added excitement of potential bidding wars (whether you are in the bidding war or just observing)!
What are your hours of opperation?
Monday - Thursday: By Appointment Only
How do I request for my tax exempt status to be applied to my account?
How do I ADD A NEW a payment method?
STEPS: visit www.texasauctions.biz--> Login--> Click on your name on the Top Bar --> Click "Payment Methods" ---> Scroll to the bottom drop down menu for "Add a Payment"
How do is UPDATE a payment method?
You will have to add the payment as if it were a new payment method. There is not a way to edit an entered payment method.
How do I DELETE an outdated card from my profile?
STEPS: visit www.texasauctions.biz-->Login--> Click on your name on the Top Bar --> Click "Payment Methods" ---> Click the drop down for the payment method you would like to delete--> Clicking "Delete Payment Method"
How do I change/update my address on file?
STEPS: visit www.texasauctions.biz--> Login--> Click on your name on the Top Bar --> Click "Account Info" ---> Update the information + be sure to press save
I wish to be removed from your email list.
No problem at all. Please follow these steps to unsubscribe to ensure that our emailing system moves you permanently to our "do not email" list.
STEPS: Open the last email you received from us--> Scroll down to the bottom of the email--> Click unsubscribe
If we simply delete you and your email happens to get added again to our emailing system (through various routes), our system will proceed to email you again unless it already sees that you are marked as "unsubscribed". Thank you!
If you have already done these steps, we apologize, but would need you to unsubscribe once more. We recently changed emailing platforms and were told that our emails would remain marked as "unsubscribed", but that could have been false information provided to us.
How do I know when your next auction will be?
How do I register to become a bidder?
Please visit our website at TexasAuctions.biz. Click on the "Login / New Bidder" button at the top of the screen, then click "REGISTER HERE" & follow the prompts that are provided.
How do I view the items that I can bid on?
We have been told that it looks like there is only one item listed for bidding. That is because they are looking at the list of auctions that are live instead of the list of items for bid. We typically only have one auction that is Live, but on Wednesday nights, we have one auction that is closing and one that just went live. So the main screen will show two auctions.
What are your Bidding Increments?
Bid Amount Bid Increment.
Are there any other fees aside from my bid?
How does buying firearms work?
You are more than welcome to bid on a firearm with us as long as you are legally able to own a firearm. All local, state & federal gun laws apply.
PROCESS: As far as buying the item, you bid on the item the same way as any other item and if you do win the highest bid, you will pick it up from the FFL dealer that is listed on the guns description BY APPOINTMENT ONLY. A background check will be performed and the necessary paperwork will be filed with an FFL dealer prior to the release of the firearm to your possession.
FEE: A 25.00 fee will be added to the invoice, this is to cover any handling, transfer fees or background check.
PREVIEW: The firearm can be previewed by appointment at the FFL dealer's location, not at LL Auction's warehouse.
PICK UP: Firearms will NOT be picked up at our warehouse, but will be required to be picked up at the FFL Dealer's location that is listed in the item's description after paying the FFL fee & completing the required steps.
How does setting a max bid work?
Setting a max bid is easy!
Can you disclose the reserve?
Unfortunately, due to the nature of our consignor's request to set a private, minimum reserve price, we are unable to disclose that information. You are more than welcome to set whatever max bid you are comfortable with and keep a look out for the orange exclamation point icon to turn into a green check mark, which will read "reserve met". That is the only way of knowing that a bid has exceeded the set reserve price. Sorry we could not provide you any further information.
How do I take off a bid? OR I accidentally bidded or placed a bid higher than intended, can you remove it?
Why do you combine multiple items into a single lot?
This adds value for our consignors. We also get a large amount of items to photo and describe each week, so the amount of space and time that would be added if we didn't combine items would take up more time and space than is needed.
Will I get a certificate of authenticity with my item?
This is only provided when it is stated or photoed, if we don't mention then it does not have one or we werent given one
I am missing an item from my lot.
Please email us at email@example.com, the following information
My item was broken/chipped item or I received an item that doesn't work.
Our apologies if any lots you won on our auction were not in the condition you anticipated. We do our best to quality check each and every lot that passes through our auction house and give proper indication about their accurate working order to the best of our knowledge and expertise OR if the item was not tested. Furthermore, you can always refer to both the description and photos for more specifics on each lot's features and overall condition. We also now provide 2 days per week where you can come in and individually inspect any items you are interested in on Friday and Saturday during our preview hours. Please understand that the nature of any used consignment auction comes with the understanding that all items are being sold “as-is” in their current condition. These are the terms you agree to when you register to bid on each online auction and we HIGHLY recommend viewing the items in person if you have any specific concerns before bidding.
What caliber is this ammunition?
Most ammunition is marked on the rim of of the shell, cartridge and/or on the Box, which would be available in the photos if it was available to us. Some of the older ammunition or reloads are not stamped, thus that information is not provided to us. We will show as many pictures of markings and size as we are able. The information we have been provided will be found in either the photo or the description.
Did I win something?
Two way to verify if you won a particular or any lot(s):
How can I request to pay by cash?
Once the auction ends, you will receive an unpaid invoice the following morning. Just reply to the email containing your invoice by 2pm on Thursday (the following day after the close of the auction) and we will take you off the auto process for your credit card on file.
Do I get a discount for cash payments?
No sorry we do not do cash discounts since we do record all of our sales. You are welcomed to pay cash or card and would save the credit card processing fee by paying cash.
Payment options for high cost items if I can’t pay by cash or card?
You have 2 different options:
Can you hold off charging my credit card until XYZ date?
We can hold off on charging your card up until Friday after the close of the auction.
Can you charge a different card?
Yes, we will need to manually input the card information and will need the following information to do so; please call us at 713- 248- 6186:
What form of payments are accepted?
We gladly accept cash, Mastercard, Visa, American Express and Discover.
We do not accept checks.
***You must request to pay by cash by 2pm the Thursday following the close of the auction or your card on file will automatically be charged.***
All items must be paid for before we release the item into your possession.
What is your pick up policy for items I have won?
What is your pickup policy?
NOTIFICATION: You will receive an invoice with the items you have won. If your email on file is not corrected, you will not receive an invoice and instead can check texasauction.biz to see if you won your items (+ will need to update your email on file). Please see the relevant sections in our FAQ for more information on either of the latter.
LOCATION, DATE & TIMES: Items must be picked up from our warehouse (4311 Hwy 146 Bacliff, TX 77518) OR have shipping/delivery arranged by the Friday (10am-5pm) and Saturday (9am-1pm) following the close of the auction.
TERMS & CONDITIONS: Any item(s) still remaining after Saturday after the close of the auction will be considered abandoned (unless shipping/delivery arrangements have been made). We do not have the space to store items since there are other auctions being processed at all times. Abandoned items will be resold/donated. Since these are the terms agreed upon before bidding, no refund will be issued for abandoned items.
ALTERNATIVE PERSON: You are permitted to send another person in your place to pick up items. You will need to forward a copy of the Paid Invoice for that person to present when they come to pick up your items.
LOADING ASSISTANCE: We are unable to assist with loading large items into your vehicle. The liability of damaging/injuring the items you won, our staff, you and/or your vehicle are beyond what our insurance covers & a liability we are not able to put you or our staff at risk for. Thanks for your understanding.
FIREARMS: Firearms will NOT be picked up at our warehouse, but will be required to be picked up by appointment only at the FFL Dealer's location that is listed in the item's description after paying the FFL fee & completing the required steps. Preview of firearms will also NOT be onsite at our warehouse.
Why do you not provide assistance in loading items to my vehicle?
Our insurance only covers us to the door. The liability of damaging/injuring the items you won, our staff, you and/or your vehicle are beyond what we are covered for & a liability we are not able to put you or our staff at risk for.
Can someone else pick up my items?
You are permitted to send another person in your place to pick up items. You will need to forward a copy of the Paid Invoice for that person to present when they come to pick up your items.
Can I pick up early? (Thursdays)
The earliest pick-up time we have avaliable is Friday at 10 am, but you are welcomed to send someone else to pick up the items for you or you can request for your to be shipped/delivered (fees apply).
Can I preview the firearm?
The firearm can be previewed by appointment at the FFL dealer's location, not at LL Auction's warehouse. We do not keep any firearms on premise.
Is a preview time available? Can I preview an item before I bid?
As people are picking up their winning items from the auction that just closed, we have the next auction set up and available to be previewed. Our New Auction always go live every Wednesday & you can view those items in person the Friday and Saturday after the opening of that Auction. We even provide notepads for you to jot down the lot #s that spark your interest!
How Can I Request Shipping?
You have two options:
(1) Once the auction ends, you will receive an unpaid invoice the following morning. Just reply to the email containing your invoice by 1pm on Saturday (the following the close of the auction), specify that you are questions SHIPPING & please confirm your shipping address.
(2)Confirm your address on file is correct under "Account Information". Then when confirming your registration prior to bidding, you can also let us know in the "Notes to the Auctioneer" that you would like your items to be shipped. This will have to be done for each auction; it does not save in your profile.
Please note that shipping will incur an additional charge dependent on the specific item's dimensions/weight & your shipping address. Please review shipping cost prior to requesting shipping.
FOR PAYMENT: Your card on file will be charged once item(s) are shipped
What can and canNOT be shipped?
Shipping is available on SMALL items (shipping fees apply). We mark these items as "SHIPPING" avaliable.
Ammo CAN be shipped. We are just not able to mark these items as "SHIPPING" avaliable on our bidding platform.
Firearms CAN be shipped to another FFL dealer, but all shipping coordination is done by the FFL dealer holding the firearm. Please refer to the description to see which of our TWO FFL Dealer locations to contact.
NO SHIPPING on Large items or furniture. You can request delivery if within 60 miles of Kemah, TX (with delivery fee)
How long does shipping take? When can I expect my package?
All shipping is via USPS/UPS Ground unless requested otherwise
Can I send you a pre-paid shipping lable?
Yes that's fine if you can ensure you are covering the actual cost to ship the item. We only ship and accept pre=paid lables with ups. We do not drop off at FedEx.
Please note you will still be charged a 10% handling fee to the card on file. The percentage is based on the cost of shipping.
What is the status of my shipped item(s)?
If after 8 days you still have not received your item, please forward the email that has your invoice attached to firstname.lastname@example.org to request a status update. Please wait 8 days from the tuesday following the close of the Auction since that is when the package leaves our warehouse.
How is shipping calculated?
---Flat rate prices are only if your item fits those specific dimensions, otherwise cost is based on size, shape & shipping location
FLAT RATE SHIPPING COST:
Items MUST fit in these exact dimensions to qualify for FLAT RATE Shipping
-6x10 bubble mailer & is less than 1 lb
***Again, items must fit in those exact dimensions, otherwise see below***
VARIABLE RATE SHIPPING COST CALCULATION:
—UPS will package your items for you
—COST: Cost of box + wrapping/packaging material & is based on size, weight & shipping distance + 10% handling fee +/- fuel surcharge for rural addresses
—Handling fee is a percentage of the shipping cost, not the item’s cost.
****PLEASE NOTE: We are unable to give you a estimated cost on shipping if your item does not fit in a flat rate box detailed above
****Please utilize UPS shipping calculator to get an estimate
****We are not able to provide refunds if shipping cost more than you anticipated
***All shipping costs under $50 will automatically be shipped the most economical way possible. Shipping cost above $ 50 will be confirmed prior to shipping.
How much insurance is automatically applied to the item shipped?
For bubble mailers: Insurance is included for a value up to $50
For Flat Rate Boxes & UPS packages: Insurance is included for a value up to $100
**You will need to request for addtional insurance to be added and charged to your card on file beyond these amounts
How do I add insurance beyond the minimum added to my package?
Indicate so in the email that has you Invoice attached when you request shipping
COST: $2.50 per $100 increments
Fee will be added to shipping cost accordingly
My item was damaged during shipping, what can be done?
For bubble mailers: Insurance is included for a value up to $50
For Flat Rate Boxes & UPS packages: Insurance is included for a value up to $100
It is the responsibility of the buyer to file damage claims
PLEASE NOTE: You must save the original packaging and EVERYTHING in the package in order to submit a claim
IF APPLIACBLE: Do not throw out damaged items, even after you photograph them.
HOW TO FILE A SHIPPING INSURANCE CLAIM:
***You have 60 days from the shipping date to file a claim. Please refer to the following guide we have created to assist you in filing a claim for any damages that may have occurred during shipping or if your package was never received.
-The guide we created to assist you in the process: https://docs.google.com/document/d/1sVuxb6CI9LcDfQKFhlrAr6_fGIZrwhiVKgEqb8FhZSM/edit?usp=sharing
How do I pay for my shipping?
Your card on file will be charged once item(s) are shipped. All shipping costs under $50 will automatically be shipped the most economical way possible. Shipping cost above $ 50 will be confirmed prior to shipping.
How can I request for my items to be delivered?
Once the auction ends, you will receive an unpaid invoice the following morning. Just reply to the email containing your invoice by 2pm on Thursday (the following day after the close of the auction), specify that you are requesting DELIVERY & please confirm your delivery address. We will provide a quote for delivery based on your location & schedule a time.
Delivery is available within 60 miles of Kemah, TX (with delivery fee)
FOR PAYMENT: Your card on file can be charged prior to delivery or you can pay cash upon delivery
How do I pay for delivery?
Your card on file can be charged prior to delivery or you can pay cash upon delivery
Can I get a quote on how much shipping will cost?
Do we ship to ______ city / state?
Yes we ship all over the US, canada or mexico. Shppig varies by case depending on size, shape, weight and location. Please use the shipping calculator to get an estimate on what shipping cost would be. This qupte will NOT influce the cost of shipping supplies or the handling fee.
How Do I Sell Items with you?
First, we ask that you please send us pictures of the rooms or a general overview picture of the items you are interested in selling. You can text or email us the images. (email@example.com or 713-248-6186) We don't ask for specific details in the photos. We are trying to determine if we are the best route for selling your particular items and what type of vehicle we would need if we were picking up the items from you. We may also schedule an in person walk-through prior to scheduling a time to take your items in.
From there, we have two different options: we can schedule you a date and time for you to drop off your items to the warehouse at 4311 Hwy 146 Bacliff TX 77518 or we also offer a pickup service for a larger commision split. Both require appointments.
If you prefer the pickup service route, we will need to know the quantity you are wishing to consign so we know how large of a moving vehicle will be required. Will it all fit in the back of a pick up truck, in a one car garage or will it be an entire estate? We ask that you have all the small items boxed up and in one room (preferably the garage) for when we come to pick up your items. You do not have to individually wrap each item; just to where your items won't be damaged during transporting.
We charge a commission rate of the final sale price, depending on the type of items being sold & if the items are dropped off vs picked up.
What is your pick-up policy for items I want to consign with you that I need picked up?
QUANTITY? If you are needing us to pick up your items to sell in our auctions, we will need to know the quantity you are wishing to consign so we know how large of a moving vehicle will be required. Will it all fit in the back of a pick up truck, in a one car garage or will it be an entire estate?
PREPARATION: We ask that you have all the small items boxed up and in one room (preferably the garage) for when we come to pick up your items. You do not have to individually wrap each item; just to where your items won't be damaged during transporting.
COST? Our pickup services are only an elevated commission rate. It is typically a 10 to 15% increase in commission than our Drop-off commission rate. We do NOT charge you per hour for our time, diesel, labor, your location or quantity we are picking up.
Why do we ask for a minimum of 10 items when consigning with us?
We are happy to lift this requirement if the item(s) has/have a combined market value over 250$. It has to be understood that our overhead and cost to consign 1 or 2 items would exceed the consignment percentage we would receive if we always took a small quantity of small items, thus why we request to have a minimum of 10 items to help at least cover our cost & supplies needed to clean, photo, describe, upload, move items around our warehouse, invoice, +/- ship, staff our pick up days, mail checks to multi-estate consignors, etc.
Where is my check? How/when do I get my check?
Checks and an itemized invoice will be MAILED OUT the following Wednesday after the auction closes UNLESS you notify us via e-mail that you prefer to PICK UP your check from our warehouse the following FRIDAY or SATURDAY during business hours only.
Auction Closes (Sept 15)
ALL Checks Mailed the NEXT Wednesday (Sept 22) UNLESS you notify us
Check Pick-up available the NEXT Friday or Saturday (Sept 24 & 25th)
Please let us know by the TUESDAY after the close of the auction if you prefer picking up your check by emailing us at firstname.lastname@example.org
I saw my items listed a second time online after they sold. Why? Am I going to receive a check for the amount that it sells the second time?
The item has already sold and we have paid you for the item. We take the hit when peoples cards decline or they no show for payment- that is why the item is relisted so we can recoup our loss. So, no you will not receive any further payments.
Can I get my totes back when I drop off items to consign/sell?
Yes , but you must notify us at the time of scheduling your drop off appointment AND you must label the top and bottom of your totes with your first and last name.
Will I get a heads up when you're on the way to pick up my items to sell?
The notifications we give prior to coming to pick up your consignment items are
(1) a call the day before to verify our appointment with you
(2) a call when our team leaves our warehouse to give you an ETA of our arrival.
Do we sell clothing?
No, we typically don't do any clothing except for furs, leathers, high end jackets or shoes and sports memorabilia.
Do I bring the items to you, or do you pick the items up?
We have two different options: we can schedule you a date and time for you to drop off your items to the warehouse at 4311 Hwy 146 Bacliff TX 77518 or we also offer a pickup service for a larger commision split. Both require appointments.
Can I put a minimum price on an item?
This can be discussed on a per item basis. Depending on the item, the desirability of it, and the minimum you desire. Your reserve must be PRE-approved prior to LL Auctions listing your item. If your reserve results in you buying your item back, you will be charged a 20% No-sale Fee.
What is the commission rate you charge to consign items with LL Auctions?
Please contact us for this information. We will be more then happy to detail this for you.